Susan Fisher is a lead instructional designer and learning consultant at Innovative Learning Group. Clients love Susan’s work because she is a perfectionist; her philosophy is to write it right the first time. She has more than 30 years’ experience designing and developing training and performance support resources for a wide range of business applications.

Susan’s role requires her to get at the heart of the material and explain concepts so learners will understand and be able to apply them. In addition to traditional instructor-led training and e-learning, she is widely versed in information architecture, portal design, and using mobile delivery in learning.

Susan has created countless classroom, self-study, and reference programs, with an emphasis over the past 15 years on computer- and web-based delivery. Her programs have addressed computer software and systems use, customer service, credit analysis, quality procedures, and legal and regulatory compliance for industries such as manufacturing, medical technology, financial services, insurance, and retail.

Susan has presented at several industry events, including the Massachusetts Chapter of the International Society for Performance Improvement (ISPI) and the Greater Detroit and Greater Cincinnati Chapters of the American Society for Training & Development. Her presentation topics include creating performance-based e-learning courses and creating learning programs for mobile delivery. She also is the author of ILG’s mobile series, Mobile or Not … Here It Comes!, as well as the award-winning series, Informal Learning: Making It Work.

Susan is a senior member of the International and Michigan Chapter of the Society for Technical Communication and a member of the Michigan Chapter of ISPI. She holds both a bachelor’s and master’s degree in fine arts from the University of Michigan. Susan also has completed graduate-level coursework in instructional design.

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