Susan Fisher is a lead instructional designer and learning consultant at Innovative Learning Group. Clients love Susan’s work because she is a perfectionist; her philosophy is to write it right the first time. She has more than 30 years’ experience designing and developing training and performance support resources for a wide range of business applications.

Susan’s role requires her to get to the heart of the material and explain concepts so learners will understand and be able to apply them. In addition to traditional instructor-led training and e-learning, she is widely versed in information architecture, portal design, and using mobile delivery for learning.

Susan has created countless classroom, self-study, and reference programs, with an emphasis over the past 15+ years on computer- and web-based delivery. Her programs have addressed computer software and systems use, customer service, credit analysis, quality procedures, and legal and regulatory compliance for industries such as manufacturing, medical technology, financial services, insurance, and retail.

Susan has presented at several industry events, including the Massachusetts Chapter of the International Society for Performance Improvement (ISPI), the Greater Detroit and Greater Cincinnati Chapters of the American Society for Training & Development, the Chicago eLearning & Technology Showcase, and the national Mobile Learning Conference (mLearnCon). Her presentation topics include creating performance-based e-learning courses and designing learning solutions for mobile delivery. She also is the author of ILG’s award-winning series Mobile or Not … Here It Comes! and Informal Learning: Making It Work.

Susan is a senior member of the Society for Technical Communication (STC), and in September 2012, began a one-year term as secretary and member of the executive council of the Southeastern Michigan Chapter. She also is a member of the Michigan Chapter of ISPI and The eLearning Guild.

Susan holds both a bachelor’s and master’s degree in fine arts from the University of Michigan and has completed graduate-level coursework in instructional design. She earned her Certified Professional Technical Communicator designation from STC in 2013.

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