Susan Fisher is a lead instructional designer and learning consultant at Innovative Learning Group.
Clients love Susan’s work because she is a perfectionist; her philosophy is to write it right the first time. She has more than 35 years’ experience designing and developing training and performance support resources for a wide range of business applications.
In addition to instructor-led training, e-learning, and performance support, Susan is widely versed in information architecture, learning portal design, and using mobile delivery in learning. She has created countless classroom, self-study, and reference programs addressing topics such as computer software and systems use, customer service, credit analysis, quality procedures, and legal and regulatory compliance. She has worked with clients in many industries, including agriculture, manufacturing, medical devices, financial services, insurance, and retail.
Susan has presented at several industry events, including the Michigan and Massachusetts Chapters of the International Society for Performance Improvement (ISPI), the Detroit and Greater Cincinnati Chapters of the Association for Talent Development (ATD), the ATD International Conference & Exposition, the ISPI Annual Conference, the ATD-CIC Learning Summit, the ISPI Regional Symposium, the Chicago eLearning & Technology Showcase, Learning Solutions Conference, mLearnCon, and Performance Support Symposium. Her presentation topics include creating performance-based e-learning courses, designing learning solutions for mobile delivery, and doing needs analysis for organizational performance support. She also is the author of ILG’s award-winning series “Mobile or Not … Here It Comes!” and “Informal Learning: Making It Work.”
Susan is a senior member of the Society for Technical Communication (STC) and served as the secretary and member of the executive council of the Southeastern Michigan Chapter from 2012 to 2014. She also is a member of ISPI International, the Michigan Chapter of ISPI, and The eLearning Guild.
Susan holds bachelor’s and master’s degrees in fine arts from the University of Michigan and has completed graduate-level coursework in instructional design. She also is a Certified Professional Technical Communicator, Expert Level, as designated by STC.