For Tom Petro, helping companies and their employees improve their performance has been the cornerstone of his career and his focus as a business development director at Innovative Learning Group.
Being a great listener and understanding the true needs of his clients are just a couple of traits that make Tom successful in his job. Tom relies on his 35 years of experience to ensure the learning and performance support solution he identifies for his clients solves their business challenges and meets their business goals.
So, what are Tom’s “must-dos” to ensure his clients are more than satisfied with the business results they’ve achieved?
“I strive to establish long-term relationships with my clients by understanding their expectations up front, ensuring they’re met throughout the length of the initiative, and maintaining regular and open communications throughout the course of the relationship.”
Tom's career includes leading business development for two learning and performance solutions companies, and directing business development and marketing for J.D. Power for more than 10 years. He has served a portfolio of global companies in a variety of industries, including automotive, chemical, financial services, insurance, energy, home improvement, and retail. Additionally, he has vast experience establishing long-term relationships to support key client initiatives in the areas of quality, brand management, customer experience, and systems implementation. He also is a frequent ILG blogger and moderator of the ILG podcast Learning Trends: Beyond the Buzz.
Tom has a bachelor’s degree in marketing from Wayne State University.