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Medical Technology Company Embraces Competency-Driven Talent System
2019 Brandon Hall Bronze Award, Excellence in Learning — Best Use of Blended Learning
A multi-billion-dollar global medical technology company based in France is transforming scientific innovation into healthcare solutions in 176 countries. Recognizing the benefits of competency-driven talent management systems, the Company developed a competency framework and competency management process to deploy across the organization. The Company’s Learning and Development team worked with Innovative Learning Group (ILG) to create a suite of learning and performance support solutions to enable successful implementation and adoption of this system.
The Company had created a core set of observable, measurable competencies, organized into a framework; this framework would serve as the foundation for each phase of the talent life cycle. Along with the competency framework, the Company developed a competency management process for using the competencies. With the competency framework and related process in place, the Company was ready to implement this “system” across the organization.
With more than 79 manufacturing sites in 36 countries, this would be no small feat. Effective change management was critical. How could the Learning & Development team move management and non-management employees’ perspectives towards competency-based talent management from lack of awareness to acceptance to commitment? Clearly, this would require careful planning and execution of a blended solution.
A critical component of implementing the Company’s competency-driven system was ensuring that the employees in various roles had the knowledge, skills, and attitudes needed to adopt and use the system effectively. To this purpose, one of the competencies included in the competency framework was Competency Management, which was assigned to all employees. What was needed next were learning and performance support solutions to enable achievement of the competency. The L&D team contracted with its partner ILG to develop this suite of solutions, which would include an effective blend of delivery methods.
Several key considerations drove the design and development of the solutions:
The blended-learning components developed for each role are described below.
The solutions that ILG developed for Champions needed to enable them to drive implementation of the system. These solutions included:
All employees needed to understand what competencies are, what a competency-driven talent management system is, how this system is beneficial, and how to use it. The solutions developed for all employees were as follows:
People leaders needed all the knowledge and skills of the employee role, as well as the new skill of working with their employees to conduct competency assessments. Solutions identified and/or developed for people leaders included:
Given the Champion role was critical to successful implementation of the competency-driven system, the Company focused its evaluation efforts on this role. L&D collected the following data (Kirkpatrick Levels 1 through 3) for this role:
Go to Innovative Learning Group's Medical Technology and Life Sciences microsite to learn more about the solutions we've provided to this exciting industry. To learn more about how Innovative Learning Group can create custom learning solutions to help improve your business results, contact us at info@innovativeLG.com.