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Collaboration Leads to Award-Winning Drug Submission Process Training and Performance Support
Gold 2023 Chief Learning Officer Learning in Practice Award — Excellence in Partnership
Takeda is a leading values-based, R&D-driven biopharmaceutical company headquartered in Japan. It has employees in approximately 80 countries and regions who are driven by purpose and are grounded in the values that have defined the company for more than two centuries.
Innovative Learning Group (ILG) collaborated with its client, Takeda, to create training and performance support materials for Takeda’s effort called, “Submission Excellence.” This effort accelerated the product submission cycle from 39 weeks to 19-24 weeks. ILG helped create consistent, easy-to-consume materials that are shared across functions.
Takeda also needed ILG’s support in reshaping people’s ideas of training and knowledge-sharing. Many existing materials were subject-matter-expert owned PowerPoint presentations — shared either in-person or virtually — which sometimes caused delays in the delivery of information as well as inconsistent messaging.
The learning strategies devised for Submission Excellence included both formal training for initial knowledge building and performance support for on-the-job reference in the moment of need. The goal was to create a blended solution that could be rolled out and implemented in a consistent manner.
For the formal approach, ILG worked with Takeda to create three e-learning courses assigned to all employees involved in the submission process but specifically targeted to new employees.
These courses are:
ILG helped build a dedicated digital space and developed performance support materials that included process and procedure documentation, templates, and examples. The digital site was designed to be the one source of information for everyone involved in the submission process.
The specific performance support materials include the following:
ILG also assisted with the engagement and communication plan for the program launch, which included:
As a result of this learning and performance improvement initiative, Takeda employees have been given the tools, resources, and training to accelerate the product submission cycle time from 39 weeks to 19-24 weeks and meet Takeda’s five “excellence drivers” underpinning the specific process changes through Submission Excellence:
To learn more about how Innovative Learning Group can create custom learning solutions to help improve business results, contact us at info@innovativeLG.com.