Consulting with the Learning Function Leads to Award-Winning Project.
2010 Central Indiana ATD Best in Class Award Winner — Managing the Learning Function
Since Trinity Health System, the fourth-largest Catholic health care system in the country, became a client of Innovative Learning Group (ILG), it has contracted ILG to work on projects related to business acumen, coaching, service excellence, and project management for two different Trinity Health learning functions. The latest project was to consult with the company’s information services learning function.
Trinity Health’s Information Services Learning & Development (ISL&D) department needed to identify strategies to improve its resource capacity planning. Initially, Trinity Health was assigning staff to projects based on high-level conversations between managers and individuals. There was little data used during these conversations, and as a result, decisions regarding staffing were less than ideal.
ILG reviewed ISL&D’s documentation, conducted interviews with department leadership and core team members, and developed and prioritized 10 recommendations related to how the department was operating. ILG then created a tool to estimate the approximate hours per role that would be needed to complete an identified project. This innovative and unique estimating tool:
Additionally, after collecting data from the estimating tool and understanding the project staffing assignments, education leads can easily enter the information into an existing database used to track project schedules and budgets.
ISL&D can now estimate and track work at a much greater level of detail than is typical of most internal corporate training departments.
Managers and staff can use data generated from the estimating tool to have more meaningful conversations and make better decisions. They can calculate a staff member’s utilization and determine whether or not he/she has time to successfully engage in a project.
The effectiveness of the solution can be summarized as follows:
ISL&D now functions more effectively and efficiently and provides improved service, both to internal customers and to end users (Trinity Health’s patients).
To learn more about how Innovative Learning Group can create custom learning solutions to help improve business results, contact us at info@innovativeLG.com.