Tom_Blog

Getting Prepared … Using Augmented and Virtual Realities in Learning

It’s time to get prepared! Among the technologies coming to the forefront for use in learning, augmented and virtual realities (AR and VR) are gaining traction in many industries and functions. Augmented reality is the ultimate performance support tool, particularly for users in manufacturing and service functions. Imagine wearing a pair of glasses on the […]

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Should the Customer Always Be Right?

Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]

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Unknow What You Know

I’ve been reading Michael Pollan’s book, How to Change Your Mind, about the history of the use of psychedelic drugs. What I find most interesting are Pollan’s descriptions of how an “experienced” mind works and what that might mean for creativity and ingenuity. While we laud experience and education specific to what we do and […]

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