All posts by admin

Should the Customer Always Be Right?

Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]

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An office team watching an instructor on screen

Butter Up Your Training With VILT

Seven Tips for Successful Virtual Instructor-Led Training If you haven’t attended a virtual instructor-led-training (VILT), sign up for one now! As learning and development professionals, having some VILT knowledge and experience will increase your tool set and give you an opportunity to show your organization how to embrace this cost-effective, flexible, and efficient way to […]

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An angry office worker punching his computer screen

Learning and Performance: Get Angry, Make Changes

Three Ways to Streamline Employee Performance Improvement “I’m as mad as hell, and I’m not going to take this anymore!” Remember that iconic catch phrase from the 1976 movie Network? Howard Beale (played by Peter Finch) was commenting on modern American society, but it’s been running through the back of my mind lately — about […]

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A baker whisking eggs in a bowl

What can the “Great British Bake Off” Technical Challenge Teach Us About Learning?

You’ve heard all the hype about the latest technological cure for what ails training: augmented, virtual, or mixed reality. Sure, I’d be the first to agree that mobile learning with augmented reality could be truly revolutionary in the workplace, a fact that visionaries in our industry have been talking about for the last six or […]

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If You Offer It, They Will (Not?) Pull

Recently, I was talking to some corporate L&D people about microlearning and performance support, and the conversation turned to pushing such content to employees versus having them pull it themselves. The L&D folks said that they were returning to a push approach because employees weren’t pulling content without being nudged, prodded, and reminded to do […]

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