All posts by admin

Pepperoni pizza with a slice being removed

The Proof is in the Pie: Customized Training Programs Boost Employee Efficiency

Training is about moving the needle…engaging learners. At its core, it’s about designing and developing solutions that increase performance. But does it matter in all roles and all types of businesses? For the roles and responsibilities that tend to be repetitive, is training even necessary? Consider this before you answer. With a fresh driver’s license […]

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Should the Customer Always Be Right?

Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]

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The Agile Industrial Complex

Agile as a way of working and organizing team activities has spread from software development to other aspects of work and business, from sales management to project management and most points in between, including learning and development (L&D). From my perspective, it’s gotten well out of hand. In software development, agile demonstrates its worth by […]

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L&D Roads Bad? It’s Time to Repair Our Infrastructure!

I’m frustrated! As a Michigander, I hear a lot about the state’s infrastructure and the extensive work needed to improve it. There are crumbling roads, deficient bridges, and congestion plaguing our streets and highways. But what’s really frustrating me are the problems I see with the state of the learning and development (L&D) infrastructure. How […]

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Step Up Your Game: Five Ideas for Developing Millennials

One of the biggest challenges companies face today is finding effective ways to train and retain millennials. Millennials are sometimes described as “lazy” or “entitled.” On the contrary, millennials are driven, possess essential skills, and hold a lot of potential. I can write this confidently because I’m a millennial. And as a millennial who works […]

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An office team watching an instructor on screen

Butter Up Your Training With VILT

Seven Tips for Successful Virtual Instructor-Led Training If you haven’t attended a virtual instructor-led-training (VILT), sign up for one now! As learning and development professionals, having some VILT knowledge and experience will increase your tool set and give you an opportunity to show your organization how to embrace this cost-effective, flexible, and efficient way to […]

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An angry office worker punching his computer screen

Learning and Performance: Get Angry, Make Changes

Three Ways to Streamline Employee Performance Improvement “I’m as mad as hell, and I’m not going to take this anymore!” Remember that iconic catch phrase from the 1976 movie Network? Howard Beale (played by Peter Finch) was commenting on modern American society, but it’s been running through the back of my mind lately — about […]

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