Category: Instructional Design

The Learning Experience Evolution

From Relationship Managers to Business Consultants Many Moons Ago… …I began working with a great team at Amway on transitioning its global sales account managers from administrative/relationship-building roles to strategic, business consultants or trusted advisors. This revolutionary change in position and perspective prompted the global sales learning and development team to also radically evolve its […]

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Why Is It Important to Know What Learners are Thinking and Feeling?

Using Empathy to Create Impactful Learning At the end of 2020, a colleague and I were recapping the year’s experiences and the abrupt shift that had to occur in learning for many companies. In particular, we’d both noticed how often the word “empathy” had come up in client conversations, and in industry articles, blogs, and […]

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Developing Leaders From a Distance

Leadership Workshops Evolve From the Classroom It’s interesting how change is sometimes thrust upon us. Innovation flourishes when disruption forces us to abandon the status quo and approach leader development without the quintessential leadership workshop. It had been widely accepted that leader skills require full-contact engagement. After all, leaders interact with people constantly. So, it […]

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Systems Training Is Not One-Size Fits All

Best Practices For Developing Systems-Based Training Innovative Learning Group has developed custom training for many systems, from talent management and customer relationship management to banking and financial systems. After managing many of these projects, I’ve learned that systems training is definitely not one-size fits all. However, along the way I’ve discovered three best practices that […]

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