Category: Performance Improvement

Interactive PDFs — An Underused Learning Solution

Not Quite E-Learning But More Than a Job Aid One of my first learning industry projects was in the late ‘90s, when printed PowerPoint facilitator guides and corresponding participant guides were all the rage. Within 10 years, e-learning had replaced many instructor-led training (ILT) sessions, which makes sense when you think about it, and why […]

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The Learning Experience Evolution

From Relationship Managers to Business Consultants Many Moons Ago… …we began working with a great team at Amway on transitioning its global sales account managers from administrative/relationship-building roles to strategic, business consultants or trusted advisors. This revolutionary change in position and perspective prompted the global sales learning and development team to also radically evolve its […]

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Why Is It Important to Know What Learners are Thinking and Feeling?

Using Empathy to Create Impactful Learning At the end of 2020, a colleague and I were recapping the year’s experiences and the abrupt shift that had to occur in learning for many companies. In particular, we’d both noticed how often the word “empathy” had come up in client conversations, and in industry articles, blogs, and […]

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Unsolved Mysteries: Problem-Solving with Lateral Thinking

Four Lateral Thinking Techniques to Help You Get “Outside the Box” Have you ever encountered an unsolvable problem? One where, no matter how much you pound on it, the solution never presents itself? This reminds me of an old TV show, Unsolved Mysteries (recently rebooted by Netflix). Over some dramatic theme music, we would see […]

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