Category: Performance Improvement

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Should the Customer Always Be Right?

Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]

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L&D Roads Bad? It’s Time to Repair Our Infrastructure!

I’m frustrated! As a Michigander, I hear a lot about the state’s infrastructure and the extensive work needed to improve it. There are crumbling roads, deficient bridges, and congestion plaguing our streets and highways. But what’s really frustrating me are the problems I see with the state of the learning and development (L&D) infrastructure. How […]

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What “The Great British Bake Off” Can Teach Us About Learning

You’ve heard all the hype about the latest technological cure for what ails training: augmented, virtual, or mixed reality. Sure, I’d be the first to agree that mobile learning with augmented reality could be truly revolutionary in the workplace, a fact that visionaries in our industry have been talking about for the last six or […]

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