Training is about moving the needle…engaging learners. At its core, it’s about designing and developing solutions that increase performance. But does it matter in all roles and all types of businesses? For the roles and responsibilities that tend to be repetitive, is training even necessary? Consider this before you answer. With a fresh driver’s license […]
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When I was a little girl, I suffered from extreme fear of heights and anxiety. So much so, that I wouldn’t even step off the curb! Instead, I would sit down near the curb, scoot to the street, stand up, and then cross. I must have looked ridiculous to anyone watching! Fortunately, I outgrew this […]
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If it’s not one Q, it’s another. Just how many Qs are there? Quite a few is the answer. You may or may not be familiar with all of the Qs — AQ, EQ, and IQ. At a glance, it looks like someone just started with the vowels and added a Q. But it’s not […]
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I have come to a point in my career where I find myself reflecting on the good and the bad, the highs and the lows, and the hopes and wishes I have for those who will step forward when I ultimately, one day, step back. Today, I want to expose some of the challenges we […]
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Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]
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Agile as a way of working and organizing team activities has spread from software development to other aspects of work and business, from sales management to project management and most points in between, including learning and development (L&D). From my perspective, it’s gotten well out of hand. In software development, agile demonstrates its worth by […]
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I’m frustrated! As a Michigander, I hear a lot about the state’s infrastructure and the extensive work needed to improve it. There are crumbling roads, deficient bridges, and congestion plaguing our streets and highways. But what’s really frustrating me are the problems I see with the state of the learning and development (L&D) infrastructure. How […]
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“I’m as mad as hell, and I’m not going to take this anymore!” Remember that iconic catch phrase from the 1976 movie Network? Howard Beale (played by Peter Finch) was commenting on modern American society, but it’s been running through the back of my mind lately — about formal training in the workplace. OK, I […]
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Tonight after a long day at work, it’s likely that the last thing you want to do is go home and prepare a fabulous meal. Honestly, after a day of mind-numbing meetings, 150 emails, and your manager leaning on you for that presentation, who has the energy for that? It’s more likely you’ll stop at […]
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Many of us performance consultants use a performance improvement model like Gilbert’s Behavior Engineering Model or Carl Binder’s Six Boxes to determine the root causes of performance problems. In other words, before we select a remedy, we want to ask: what’s the underlying reason for the problem? We know that a good diagnosis helps us […]
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