Category: Performance Improvement

The Learning Experience Evolution

From Relationship Managers to Business Consultants Many Moons Ago… …I began working with a great team at Amway on transitioning its global sales account managers from administrative/relationship-building roles to strategic, business consultants or trusted advisors. This revolutionary change in position and perspective prompted the global sales learning and development team to also radically evolve its […]

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Why Is It Important to Know What Learners are Thinking and Feeling?

Using Empathy to Create Impactful Learning At the end of 2020, a colleague and I were recapping the year’s experiences and the abrupt shift that had to occur in learning for many companies. In particular, we’d both noticed how often the word “empathy” had come up in client conversations, and in industry articles, blogs, and […]

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Unsolved Mysteries: Problem-Solving with Lateral Thinking

Four Lateral Thinking Techniques to Help You Get “Outside the Box” Have you ever encountered an unsolvable problem? One where, no matter how much you pound on it, the solution never presents itself? This reminds me of an old TV show, Unsolved Mysteries (recently rebooted by Netflix). Over some dramatic theme music, we would see […]

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Systems Training Is Not One-Size Fits All

Best Practices For Developing Systems-Based Training Innovative Learning Group has developed custom training for many systems, from talent management and customer relationship management to banking and financial systems. After managing many of these projects, I’ve learned that systems training is definitely not one-size fits all. However, along the way I’ve discovered three best practices that […]

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Are We In This Virtually Forever?

Five Actions to Take to Advance Your Learning Future Now that we are many months into this pandemic, I think we’ve come to realize that many of our normal routines have changed forever — at home and at work. For learning professionals, those whose work weeks were largely filled with maintaining and delivering live instructor-led […]

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