Category: Performance Improvement

Unsolved Mysteries: Problem-Solving with Lateral Thinking

Four Lateral Thinking Techniques to Help You Get “Outside the Box” Have you ever encountered an unsolvable problem? One where, no matter how much you pound on it, the solution never presents itself? This reminds me of an old TV show, Unsolved Mysteries (recently rebooted by Netflix). Over some dramatic theme music, we would see […]

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Systems Training Is Not One-Size Fits All

Best Practices For Developing Systems-Based Training Innovative Learning Group has developed custom training for many systems, from talent management and customer relationship management to banking and financial systems. After managing many of these projects, I’ve learned that systems training is definitely not one-size fits all. However, along the way I’ve discovered three best practices that […]

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Are We In This Virtually Forever?

Five Actions to Take to Advance Your Learning Future Now that we are many months into this pandemic, I think we’ve come to realize that many of our normal routines have changed forever — at home and at work. For learning professionals, those whose work weeks were largely filled with maintaining and delivering live instructor-led […]

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Should the Customer Always Be Right?

Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]

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An angry office worker punching his computer screen

Learning and Performance: Get Angry, Make Changes

Three Ways to Streamline Employee Performance Improvement “I’m as mad as hell, and I’m not going to take this anymore!” Remember that iconic catch phrase from the 1976 movie Network? Howard Beale (played by Peter Finch) was commenting on modern American society, but it’s been running through the back of my mind lately — about […]

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