Be Responsive and Effective Can you have short, breezy learning opportunities that your learners take whenever and wherever they want that won’t make the training gods cringe? Now more than ever, learners don’t want to spend hours sitting through synchronous learning. They also don’t want to read volumes of text or sit through a lengthy […]
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Performance Objective Pitfall
The Danger of Describe If you’ve worked with me recently and turned in performance or learning objectives starting with “Describe…” you’ve most definitely gotten feedback from me questioning your choice. If you work with me sometime soon, you’ll know this is one of my pet peeves and be prepared for the questions! Yes, I do […]
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Why Is It Important to Know What Learners are Thinking and Feeling?
Using Empathy to Create Impactful Learning At the end of 2020, a colleague and I were recapping the year’s experiences and the abrupt shift that had to occur in learning for many companies. In particular, we’d both noticed how often the word “empathy” had come up in client conversations, and in industry articles, blogs, and […]
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Systems Training Is Not One-Size Fits All
Best Practices For Developing Systems-Based Training Innovative Learning Group has developed custom training for many systems, from talent management and customer relationship management to banking and financial systems. After managing many of these projects, I’ve learned that systems training is definitely not one-size fits all. However, along the way I’ve discovered three best practices that […]
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Are We In This Virtually Forever?
Five Actions to Take to Advance Your Learning Future Now that we are many months into this pandemic, I think we’ve come to realize that many of our normal routines have changed forever — at home and at work. For learning professionals, those whose work weeks were largely filled with maintaining and delivering live instructor-led […]
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Stop Checking the Box
Compliance Training Is All About Performance First — Not Checking the Box When faced with compliance training as a learner, do you get this feeling of dread about completing it? Do you think to yourself: Here we go again; need to check the box. How long can I put this off? How can I speed […]
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Giants of the Past Offer Words of Wisdom
Start with Performance First to Get to the Right Learning Solution My colleague and a former ILGer Susan Fisher is what you would call an expert in turning e-learning into e-performance. Her approach has made me stop and think… where have I heard this before? Is it possible to help workers in the moment they’re […]
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Weaving Design Thinking Into Project Work
This summer, Spine Crackers, the Innovative Learning Group (ILG) book club, decided to read the TD at Work publication, “Design Thinking Meets ADDIE,” by Kathy Glynn and Debra Tolsma. Admittedly, our group wasn’t only intrigued by the topic but also the manageable length (only 16 pages plus a few job aids and resource lists!) for […]
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Should the Customer Always Be Right?
Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]
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Learning Should Be More Like Branding
During my recent trip to Phuket, Thailand, I noticed how a handful of global brands had penetrated deeply into remote areas of the island. It made me think: What is it about brands that makes people remember their product? Can learning professionals model some of the tactics used by brands to help employees remember important […]
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