Category: Performance Support

Should the Customer Always Be Right?

Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]

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An angry office worker punching his computer screen

Learning and Performance: Get Angry, Make Changes

Three Ways to Streamline Employee Performance Improvement “I’m as mad as hell, and I’m not going to take this anymore!” Remember that iconic catch phrase from the 1976 movie Network? Howard Beale (played by Peter Finch) was commenting on modern American society, but it’s been running through the back of my mind lately — about […]

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