The Joy of Emotions – Be a Listener, Not a Fixer

I’ve happily been pursuing and trying to maintain happiness for much of my life. I’m definitely a glass-half-full kind of person. While I consider myself a good listener, I have to admit that in the past I didn’t necessarily listen to the grumblings of others when they were unhappy. I self-acknowledged that they were unhappy, but I never really listened to the reason why they were unhappy. Instead, I put blinders on and just wanted to fix the situation so they could be happy again.

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The Wisdom of Aristotle, ‘80s Style

Before the early 1980s, complex storytelling in animation was restricted to films, while television was dominated by kid-friendly fare. On TV, animated programs told a story in 25 minutes or less, and each episode was designed to be independent so it didn’t matter in what order episodes were shown. We had masterpieces like Scooby Doo, Where Are You!, but Scooby and the gang never progressed beyond phrases like “Jinkies!” and “You want a Scooby Snack?”

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Make Learning a Process, Not an Event, Through Proper Transfer

I think it’s safe to say that at one time or another, all of us have probably been in a situation where we’ve created a really “great” training program, and the training just doesn’t stick. We end up asking ourselves, “What could I have done differently to ensure my learners effectively applied their new skills and knowledge on their jobs?”

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From Orientation to Onboarding — It’s More Than Giving Out a Company Mug

The year was 1990-something, and it was my first day at my first professional job as a pediatric medical office receptionist. I was greeted and then given a binder of standard HR policies and procedures (to read on my own, of course), a stack of forms to fill out, a company mug, and a quick tour of my work space (the front desk). I then spent time observing my friend, who had recommended me for the position, doing basic tasks while we chatted — mainly about our personal lives. By my third shift, I was on my own.

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A Learning Strategy Is Your Road Map to Effective Organizational Development

I’ve been in the training industry for a long time — 25 years long. And I’ve done work on client projects representing the full gamut of subject matter and delivered via many different media (classroom, web-based, mobile, blends, and so on). One pattern I continually see is that many companies simply react to the needs of the moment and spend their time putting out training fires. A lot of these companies have not systematically thought through how they’ll go about building performer skills and knowledge.

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