Should the Customer Always Be Right?

Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]

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Unknow What You Know

I’ve been reading Michael Pollan’s book, How to Change Your Mind, about the history of the use of psychedelic drugs. What I find most interesting are Pollan’s descriptions of how an “experienced” mind works and what that might mean for creativity and ingenuity. While we laud experience and education specific to what we do and […]

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What’s Your Theme?

Recently, I read a great Detroit Free Press column by Josh Linkner, a tech entrepreneur and author. He wrote about having a theme for the year rather than resolutions. Josh’s theme for 2019 is learning… how perfect for those of us in this field? Josh breaks down his theme into three learning areas, and each area […]

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The Agile Industrial Complex

Agile as a way of working and organizing team activities has spread from software development to other aspects of work and business, from sales management to project management and most points in between, including learning and development (L&D). From my perspective, it’s gotten well out of hand. In software development, agile demonstrates its worth by […]

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