Tag: performance improvement

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Should the Customer Always Be Right?

Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]

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It’s Career Day! How Enlightening Teens About Careers in Training Provided Unexpected Inspiration

Recently, I had the opportunity to volunteer at a local high school for Career Day. Talking to teens about training can be a little bit daunting! Those of us in the industry experience the relevance daily, but effectively communicating said relevance can prove challenging. Even for students bent on heading to college, the thought of […]

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