Tag: performance

Should the Customer Always Be Right?

Possibly, hopefully, you read my previous blog post (Learning and Performance: Get Angry, Make Changes), and you’ve been waiting eagerly since last June for the promised follow-up. Today’s your lucky day! But first, let me ask: did your organization make any progress toward performance-first learning last year? Really, I’d love to know, so please leave […]

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What’s Your Theme?

Recently, I read a great Detroit Free Press column by Josh Linkner, a tech entrepreneur and author. He wrote about having a theme for the year rather than resolutions. Josh’s theme for 2019 is learning… how perfect for those of us in this field? Josh breaks down his theme into three learning areas, and each area […]

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