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So, What's The Difference?

 

TRAINING Training provides content and activities intended to build knowledge and develop skills.

Effective training is intended to affect the memory of the learner for recall later when performance occurs.

PERFORMANCE SUPPORT  Performance support provides easy-to-locate information that guides learners as they perform a task.

This is typically done with information that is too complex or lengthy to be remembered.

Select Making the Case for Performance Support for a white paper on the topic.

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